An Outcomes Framework for information and support services
July 2022
The Framework provides a uniform vision for what service quality and success for family and friends can look like; suggested metrics for tracking quality and success over time; and a starting point for organisations to measure what they are doing, learn whether it is working, adjust and repeat to have better impact.
The team includes Jane Fischer, Vinita Duraisingam, Natalie Skinner and Jacquie Bowden from NCETA, and from the ADF Chris Martin, Eleanor Costello and Sejla Stammers.
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